These are not so much terms and conditions, but new processes and protocols we have had to put in place to ensure your safety and ours in light of COVID-19. Your compliance, patience and understanding is very much appreciated.
If you are unable to attend your appointment we ask that you cancel or reschedule at least one hour prior to your appointment.
We ask that you do not attend for your appointment if you are suffering from any symptoms associated with COVID-19 as specified by government guidelines such as a high temperature or cough, or have been in contact with anyone with symptoms. We ask that you give us as much notice as possible to reschedule your appointment.
Customers are asked to arrive at the store at their appointment time.
Customers are asked to wait outside the shop, maintaining social distancing, until they are welcomed into the store by a member of staff.
Customers will be required to remove gloves before entering the store.
Customers will be required to use hand sanitiser before entering the store.
Customers are requested to wear masks.
You, and anyone attending the appointment with you, will be asked on arrival at the store if you are suffering from any COVID-19 symptoms or feeling unwell. Unfortunately if you are, we will ask you to reschedule your appointment.
As a customer you may bring up to 2 children with you, or another adult but they must be from the same "family" group. Unfortunately we do not have room within the shop for a customer to come in with a friend that they are required to socially distance from.
Parents/carers are fully responsible for supervising their children at all times and ensuring they are maintaining social distancing guidelines, where possible, and remaining behind the screens where not.
Toilet facilities will not be available for customer use.
Please avoid touching display shoes whilst you are in the shop. A staff member will be there to help you.
If a customer wishes to try a product that is in a “quarantine area” it will be at your own risk and this will be explained to you by the sales assistant.
We will only be accepting card payments.
Customers will be provided with pop socks when trying on footwear, unless they have their own hosiery. Parents/carers are required to bring socks for their children to wear prior to trying on, assuming they are not already wearing socks.
Staff will be using screens, visors, hand washing and hand sanitising, as well as cleaning each fitting area between appointments.